Refund Policy

At Tashkeel, we respect your privacy. When you place an order or use our website, we may collect information such as your name, email, phone number, shipping address, order details and customisation preferences. This information is used to process and deliver your orders, provide customer support, process payments, improve our services and, where applicable, send marketing communications. We do not sell or rent your personal information. Necessary information may be shared with trusted payment, shipping, technology and service providers to fulfil your order or as required by law.
 

Terms & Conditions
 

Tashkeel creates handcrafted leather journals and accessories. Because our products are handmade and use natural leather, minor variations in colour, texture, grain, marks and finish are natural and should be expected. Product colours may also vary slightly depending on your screen. Customers are responsible for providing accurate shipping and contact information. Customised or personalised products may not be eligible for cancellation, return or exchange unless they are defective or incorrectly made. We aim to dispatch orders within the stated timeframe, but delivery times may vary due to courier delays or circumstances beyond our control.
 

Returns, Refunds & Contact
 

Unfortunately, as our products are carefully handcrafted and made to order, we are unable to offer refunds or returns for change-of-mind purchases. We encourage you to review the product details and customisation options carefully before placing your order.